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Apple has been hit with quite a hefty fine from a somewhat surprising place today, Italy. That's right, on December 27, 2011 the country of Italy fined the tech giant 900,000 euros, or roughly $1.2 million, for allegedly encouraging its customers to sign up for AppleCare, the official tech support of the company, without informing them that they would receive two years of free support after purchasing the service.

Reuters reported that Italy requires every company that does business in the country to offer two full years of absolutely free technical support to any and all Italian customers. AppleCare is an important after-purchase revenue generator for the company. Apple offers this protection service on every single one of its products, from iPads and iPhones to MacBooks and Apple All-in-Ones, though prices vary depending on which device you get the service for. Naturally getting tech support on your iPhone should cost a little less than getting it on your MacBook Air.

Towards the beginning of this year, Apple updated its iPhone plan. The all new AppleCare+ gives customers extended warranties and technical support for as long as two years. In addition to this, the new AppleCare+ also includes repairs on two incidents of accidental damage as opposed to the previous single repair offered. The service itself will cost iPhone users $99.

In addition to AppleCare+ for the iPhone, another AppleCare package for the iMac will run customers $169 with the MacBook Pro option costing $349. The cheapest service is for the iPod Touch, costing only $59.

Apple has yet to release any official statement on the fine by the Italian Government and there is no way of knowing if it will ask employees in Italian Apple stores to make it clear to customers that their products are covered for two years. However, this fine will barely scrape the top of Apple's revenue pile as the company has tens of billions of dollars just lining the walls of their headquarter's bathrooms for decoration.

Source: CNET - Italy fines Apple $1.2 million over AppleCare practices

Just one day after it released Firefox 9, Mozilla quickly released an update after backing out of a bug fix that was causing users on Mac, Linux and Windows computers to experience browser crashes. Mozilla released Firefox 9.0.1 on Wednesday which made many people think that it was fake due to the fact that it released right behind version 9.

According to a post on the Mozilla support forum, "Seeing links for [Firefox 9.0.1], why is it being released? Or is it a hoax?" Other discussions on the support forum's threads included messages from users asking whether or not Mozilla actually updated the Firefox browser and if so, why?

Mozilla did not specify in the release notes of v9.0.1 why it needed to re-release the browser though developers did note that the update was prompted by crash reports, specifically for Mac users, though Windows and Linux users also experienced crashes. According to a statement from Alex Keybl, one of the engineering Project Managers on Mozilla's Release Team, "We built Firefox 9.0.1 with bug 708572 backed out. We've pushed Firefox 9.0.1 for all platforms. Although, we think Windows is mostly unaffected, we still decided to move forward with Windows-v9.0.1."

In order to rectify the problem, one that caused crashes whenever users ran certain add-on toolbars (like the one distributed by the Dallas Cowboys), the developers at Mozilla removed a patch that had been applied previously. The rush update that occurred on Wednesday was the second by Mozilla in the last 30 days. Mozilla shipped Firefox 8.0.1 back on November 21 to deal with a large number of crashes with Mac OS X. The crashes were eventually traced back to an Apple update of Java that occurred earlier in the month.

Anybody who upgraded to Firefox 9 in between the time of its release and the release of 9.0.1 can update to the new version by choosing "About Firefox" from the Firefox menu on the Mac or "About Firefox" from the Help menu under the Firefox button on Windows and then approving the new version's installation after it has completed downloading.

Source: Computer World - Mozilla re-releases Firefox 9, backs out fix causing crash

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Microsoft has just updated its Microsoft Exchange Server 2010 and posted a service pack with a plethora of new features and bug fixes according to a statement released by the company on Monday. The new features to Microsoft Exchange Service Pack 2 were designed based on feedback from customers, Microsoft said, and they reflect the expanding use of enterprise email, scheduling and associated functions across a wide range of devices and deployment scenarios.

One of the new features, known as Outlook Web Application (OWA) Mini, offers the user the ability to browse mailboxes and global address lists from low bandwidth and low resolution devices. This type of mini-internet browser can, in addition, be used as an alternative to synchronizing all Exchange data with the actual phone or mobile device, which can sometimes be prohibitive.

Another new feature allows administrators to segment enterprise global address lists (GAL) into smaller segments. By doing this, it allows administrators to create virtual groups. Previous versions of Microsoft Exchange also had this ability but this is the first time Exchange 2010 offers it in a way that doesn't require manual intervention from administrators.

In addition to these new features, the update includes the Hybrid Configuration Wizard designed for organizations wishing to deploy some mail accounts on Microsoft Office 365 and keep others on their internal systems. The wizard simplifies the process of archiving data and sharing things like calendar entries and secure mail across both the hosted and internal mail accounts.

The update also permits cross-site silent redirection for OWA, which could provide the basis for single sign-on across the entire enterprise platform. With a feature like this, an Outlook Web Application client request could be automatically transferred from one Active Directory implementation to another. In addition to that, the service pack includes multiple bug fixes and collects other features introduced in Service Pack 1 which was released back in August 2010.

Source: Computer World - Microsoft updates Exchange 2010